My local for years, although don’t frequent it much now I’m alone, I know the management and the chef personally. the food it top quality for a chain (albeit a small chain)
I had my wedding reception there, and my son always takes his staff there for a Christmas meal. it must be good because they come all the way from 25 miles away.
I take friends there too and we’ve never been disappointed. (remember that sharing sundae arc?)
I will always have a word if something isn’t up to standard no matter where i’m eating.
if I’m paying for a product I expect it to be well cooked and nicely presented, edible and tasty.
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