Thanks for all the comments and feedback. Let me address a few points:
When users report other members, action is taken. I am unable to respond to individual complaints with additional information — but warnings and/or bans do happen in response to user complaints.
Yes, we need more Guides. However, to have more Guides, we need more users to volunteer as Guides.
The problem with guest users goes back years. I have asked the JC community a number of times whether we should close all forums (or certain forums) to guest users. The response is always a resounding ‘no’. Has this changed of late?
We have taken steps to make it a bit more difficult for anonymous users to abuse the chat rooms, but it is impossible to make this foolproof due to the anonynimity of the internet. The only foolproof option is to block all guest users from the chat forums and force all users to be registered (paid) members to access them.
If you see personal information or abusive content posted on the boards or in the chat, report it. I do act on all these reports — do not assume that because I do not reply to them, I am not taking action ‘behind the scenes’.