As for the guides, I’ve only seen them in the chat forums twice in all the months i’ve been on JC, and they only there for 30 seconds before leaving again. The chat rooms are effectively entirely unmoderated.
Guides can only be on the site so many hours, most have jobs, families and social lives, remember a guides job is unpaid, most guides have agreed with each other the times they will be on the site and in some cases the few guides that are on have to police all the forums and rooms, so they cannot stay in 1 room to chat if all looks OK, hence just quickly popping in and out of a room. If you have a problem and see a guide come into the room pm them and let them know your concerns, they should then stay around a little longer to resolve the relevant problem. I personally spend at least 2 hours 3 times a week running the quiz, the only time I am not in there is when I am either on holiday or ill. I do (behind the scenes) carry on working for the site checking and editing quiz questions for use and this takes up a many hours of my time. I have been on JC for at least 13 years, and can be found in the quiz room on Sundays, Tuesdays and Thursdays from 9pm. As Martin said if you want to complain about the guides why not submit the form to become one yourself.
i myself am considering to put my application in to be a guide
woh before anybody guffaws at the idea,ive got a lot of experience
id like to think of me as a guide,poacher turned gamekeeper
i reckon id do a good job tbh.