Bat having trouble help needed please

Her Operating System is Windows XP Home (SP2)

Her firewall settings aren’t the issue – if it is disabled her issue remains unaffected. Re-enabling it makes no difference. (She is using Windows firewall and the IP’s that she is trying to access are not listed in the blocked IP address file).

She doesn’t have any virusees or spyware or adware or malware that I can find – and I’ve used several different cleaning apps and thoroughly scanned her PC. Nothing detrimental was found – or at least nothing that could or would cause her issue.

I have gone through her browser settings (Microsoft IE 6.0) – where I thought the problem was – but they all seem to be OK to me. They mimic mine – which works OK.

She can access the internet; she can hit on say Google and can search for any page and access it all in the normal way. Apart from below, hewr browser and her internet connection all seem to operate exactly as they should.

The problem comes when she tries to access any page from ”Sun Microsystems” or one that she has previously accessed to download Java.

Any of these pages refuse to load – whether accessing them from Favourites, from Google; or by typing in the URL into the address bar. In all cases the page won’t download or display, although following her on my PC the page loads normally, so there is nothing wrong with the site or the URL.

She needs to access these pages in order to download an uncorrupted version of Java (in order to access the JustChat chatrooms).

I am guessing – but I think that somehow these pages have got themselves into her ”Hosts” file and her PC is looping back through itself instead of going to the URL’s IP address and getting the page. In other words the IP address for the URL has been entered into her Hosts file as ‘127.0.0.1 localhosts’ and her PC cannot resolve it to the correct IP address and thus access the page.

Problem is that I don’t know the detail off exactly how to access her Hosts file and if necessary edit it.